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Reported on Tuesday, February 9, 2010 1:53 PM

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BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company participates in BBB CARE. This means the company has agreed to use special procedures including arbitration, if necessary, to resolve disputes.

Based on BBB files, this business has a BBB Rating of A+

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Glenn Motors, LLC

This auto dealer offers new and used vehicles,service and parts.

3360 Richmond Road, Lexington, KY 40509, Fayette County
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(859) 263-5020
(859) 263-5248
(800) 880-5020
(859) 263-3200 (FAX)

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    in the last 36 months: 7
    in the last 12 months: 1

The BBB has no information regarding Government Actions at this time.

The BBB has no information regarding Ad Reviews at this time.

Car: Tips on Buying Used
Interested in purchasing a pre-owned or used car? Keep in mind that you are buying someone else's problems, therefore it is extremely important to do your homework! Determine what you need in a car, then what you want in a car since these can be entirely different. Once you know what you're looking for, research the type of vehicle which would provide those options. Visit car-research web sites such as www.carfax.com and www.ConsumerReports.org or visit your library for annual reviews that compare and evaluate used models.

* Establish a firm upper limit on what you can afford and DO NOT allow yourself to be swayed from your limit. If you do not intend to pay cash, shop for loans before you visit any dealerships. Car loans are available through banks, credit unions, finance companies and dealerships. If you can get pre-approval with your financial institution before shopping for your vehicle, chances are the terms of the loan will be more favorable. Keep in mind that your lender will require you to carry collision or comprehensive insurance on your car if it is used as collateral for the loan.

* Shop at the end of the month when dealers are trying to meet quotas. Shop around and hang tough in negotiations. Leave your checkbook at home at first and do NOT sign anything. By law, dealers must supply you with performance data for stopping distance, passing ability, acceleration and tires. Sit in different models to find those that are comfortable. Make sure you, and everyone who will ride with you, fit comfortably. Road test each "fit" for at least 20 minutes, under the conditions you usually drive. Ask to keep it overnight. Check ease of loading and backseat amenities. If the salesperson or dealer will not allow you to do a test drive, no matter how subtle, ask yourself 'Why?' This could be a signal that there is a problem with the vehicle.

* Be prepared. If you walk in carrying a folder with competitive prices, you're telling the salesperson you are a savvy and serious buyer. Negotiate from dealer cost up, not the sticker price down. If you treat the deal as if you are paying cash, it keeps the focus on the actual value, not the monthly payments. AND, be prepared to walk. A lot of customers get the best price when the manager runs out to make another offer.

* Compare prices. Check sources such as the Kelley Blue Book or its website, www.kbb.com, and call several dealers for quotes on like models. Try adding 3% profit to a vehicle's dealer cost and faxing your offer to dealers. They'll often respond within 30 minutes.

* Most used cars are sold AS-IS. This means the dealer is not responsible for anything which happens to that vehicle after it leaves the lot. Buyers bear the burden of anything that goes wrong, even if the problem becomes immediately apparent. Salespersons often earn commissions for the cars they sell. Therefore, some may be tempted to make extravagant claims regarding the condition of the vehicle. Remember, if it sounds too good to be true, it probably is. In addition to test driving the vehicle, it is a good idea to have an independent mechanic inspect the vehicle for potential problems and the cost of repair BEFORE you agree to a purchase. It is far better to spend a $100 or $200 for a thorough inspection than to end up paying thousands on a car you cannot drive. If the salesperson or dealer discourages you from an independent inspection, no matter how subtle, ask yourself 'Why?' This could be a signal that there is a problem with the vehicle.

* Learn all you can about the vehicle's history before you buy. Was routine maintenance regularly performed? What kind of repairs has it had? Was the car determined to be a lemon according to the Lemon Law on new vehicles? Has it been salvaged or considered flood damaged? Is there any evidence of odometer tampering? Has it been in any accidents, and if so how extensive was the damage? The dealer should be able to provide you with the name and address of the former owner, and with copies of work orders for repairs and maintenance. Most dealers can also provide you with a report from www.carfax.com based on the vehicles VIN number. If the dealer does not appear willing to provide you with this report, it could be a signal that there is a problem with the vehicle.

* When a warranty is involved on a used vehicle, it is generally limited in scope and length of time it is in effect. Some which are represented as warranties are actually warranties on products used in the vehicle such as lubricants rather than on the car itself. The product warrantied would have to fail. Ask the dealer for a copy of the warranty and carefully review it before agreeing to the purchase. Ask the dealer to verify any unclear issues in writing.

* You should understand that there is no "cooling off" period allowing you to change your mind once you have signed the contracts and taken possession of the vehicle. Also understand that there is no Lemon Law for used vehicles.

* Review all contracts carefully to determine if the terms are as represented and that any trade-in is reflected correctly. Ask for written clarification of any unclear clauses. Cross out items you didn't request, such as an extended warranty. If the written cost of the vehicle or your trade in does not match the settled upon price, DO NOT SIGN the contracts. Keep in mind that once signed, a contract can be difficult, if not impossible, to break.

In Kentucky, purchasing a car requires two contracts; one for the purchase, and another for the financing. Keep in mind that once you have signed both contracts and take possession of the vehicle, you are committed to buying that vehicle...even if the original financing falls through. Should the dealership find financing at a higher rate, and you decline to accept it, the dealership may repossess the vehicle.

If you have arranged your own financing, do not sign the contracts. Instead ask for the information your lender will need to finalize the loan. Dealerships should have a form for this purpose which you may present to your financial institution.

If you are considering purchasing your vehicle in another state, you should be aware that buying a car in another state has its own set of problems. First, you may need to pay taxes both in the state of purchase and in Kentucky. Check with the Kentucky Motor Vehicle Commission and the out of state dealership regarding taxes to be paid in each state. In addition, the purchase of the vehicle in another state means the vehicle falls under the used car warranty laws, if any, in that state. This means if you do have a problem, you may have to deal with the Attorney General in the state of purchase. It may also mean that repairs could be more difficult to obtain, especially if you are required to return to the dealership where you made the purchase. Check out all of these aspects before purchasing a vehicle out of state.Car: Tips on Buying New
So, you want a new car! But, where do you start? First of all, do your homework! Determine what you need in a car, then what you want in a car since these can be two entirely different things. You may need a vehicle with four doors to accommodate your family, while you want to have the luxury of electronic door locks. Once you've decided, research the type of vehicle which would provide those options. Research thoroughly. Visit car-research web sites such as www.ConsumerReports.org or visit your library for annual reviews that compare and evaluate the latest models.

Even though you have a good idea of what make, model, and options you need, you're still not ready to buy a new car. Establish a firm upper limit on what you can afford and don't opt for extraneous options. Line up tentative financing and insurance plans. Approximately half of those who finance their new cars do so through the dealer without shopping for better terms and rates. Car loans are available through banks, credit unions, finance companies and dealerships. The single most important factor to compare is the annual percentage rate. That's the actual rate of interest you'll pay annually on the unpaid balance of the loan. Keep in mind that your lender will require that you carry collision or comprehensive insurance if your new car is used as collateral for the loan.

Shop at the end of the month when dealers try to meet quotas. Shop around and hang tough in negotiations. While the fall brings good deals, you can lose savings in instant depreciation. Leave your checkbook at home at first. By law, new car dealers must provide performance data for stopping distance, passing ability, acceleration and tires. Discuss guarantees and warranties. 'Try on' a car just as you would a new suit. Sit in different models to find those that are comfortable. Make sure you, and everyone who will be riding with you, fit comfortably. Road test each "fit" for at least 20 minutes, under the conditions which you usually drive. Ask to keep it overnight. Check ease of loading and backseat amenities.

Compare prices. Check sources such as the Kelley Blue Book or its website, www.kbb.com, and call several dealers for quotes. Try adding 3% profit to a vehicle dealer's cost and faxing your offer to dealers. They'll often respond quickly.

Be prepared. If you walk in carrying a folder with competitive prices, you're telling the salesperson you're a savvy and serious buyer. Negotiate from dealer cost up, not the sticker price down. If you treat the deal as if you're paying cash, it keeps the focus on the actual value, not the monthly payments. AND, be prepared to WALK. A lot of customers get the best price when the manager runs out to make another offer.

Once you nail down the price of the new car, do the math. Bring a calculator to figure out the relative value of a rebate vs. a low-rate loan. If you have a trade-in, buy your new car first, and then negotiate the price for your old one.

Double check the paperwork. Cross out items you didn't request, such as an extended warranty. If the written cost of the vehicle or your trade in doesn't match the settle upon price, do not sign the contract. In Kentucky, purchasing a new car requires two contracts; one for the purchase, and another for the financing. Keep in mind that once you have signed both these contracts, you are committed to purchasing the vehicle...even if the original financing contract falls through. Should the dealership find financing at a higher rate, and you decline to accept it, the dealership may repossess the vehicle.

If you elect to have the dealership arrange financing, it may be wiser to sign only the financing contract initially. Then, when financing is approved as agreed upon, sign the purchase agreement. This means you will not immediately take possession of the vehicle, but may save time and circumvent potential problems.

If you have arranged your own financing, rather than signing these contracts, ask for the information your lender will need to finalize the loan. Dealerships should have a form for this information which you may present to your financial institution.

If you are considering purchasing your vehicle in another state, you should be aware that buying a car in another state has its own set of problems. First, you may need to pay taxes both in the state of purchase and in Kentucky. Check with the Kentucky Motor Vehicle Commission and the out-of-state dealership regarding taxes to be paid in each state. In addition, the purchase of the vehicle in another state means the vehicle falls under the Lemon Laws in that state. This means if you do have a Lemon Law related problem, you may have to deal with the Attorney General in the state of purchase. It may also mean that repairs could be more difficult to obtain, especially if you are required to return to the dealership where you made the purchase. Check out all of these aspects before purchasing a new or used vehicle out of state.Auto Repairs
When having your car serviced by any company, the BBB suggests you request a written estimate. The estimate should include a record of the specific repairs you requested or the specific problem or problems with the car. You have the right to get a written estimate for the work which is to be performed and the right to approve any repair work costing more than 10% over the estimated cost. You have a right to inspect all replaced parts, and any auto repair facility must return all replaced parts, upon your request, except those under warranty, trade-in or core parts.

It is improper for a repair shop to recommend repairs which are not necessary or to advise against repairs that may be necessary. The repair bill should list the charges for parts and labor separately. When you pick up your car, you should be given a list of parts used as well as a description of services rendered and their cost.

Here are some things to consider before leaving your vehicle:

* If you want the old parts, specifically ask that they be returned to you and make sure this is noted on your work order.

* Ask if there is a separate charge for providing an estimate especially should you decide not to have the repair done at that shop.

* Ask if the parts to be used in your vehicle are to be new, used, reconditioned, or rebuilt. Make sure this is noted on the work order.

* Find out how long it will take to complete the repairs on your vehicle and note it on the work order.

* Will any repairs not properly performed be corrected at no charge?

* Ask to be notified of any charges other than parts, labor, and taxes before the work is performed and note this on the work order.

* Specify that your car should not be used for anything other than a test drive or delivery to you unless your written authorization is obtained in advance and note this on the work order.

* Also note on the work order to call you for authorization of any other work the mechanic believes is needed BEFORE making the repair.

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ID: 90007301
Report as of: 2/9/2010 1:53 PM

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